Client FAQ’s

We will start issuing December’s DART Passes on Thursday, November 29

What are the qualifications for the Nutrition Program in the Daire Center?

Clients must provide proof of residency, proof of income, health insurance, and picture ID. Clients who are in a transitional home or shelter that provides 3 meals a day will not qualify.

What is the difference between local monthly bus passes and reduced monthly bus passes?
  • Local monthly bus passes are for clients that do not have Medicare, reduced DART ID and do not meet the qualifications for the reduced monthly passes.
  • Reduced monthly bus passes are for clients who have Medicare and/or a DART ID.
What do I need to bring with me when I come to get bus passes?

You will need to bring a picture ID with you.

Do you still have questions on how to enroll that have not been answered on this page? Call 214-943-4444, ext. 111.

For all other questions, click here.

How do I get linked to your services?

You will need to obtain a referral from your Ryan White Case Manager, along with your letter of diagnosis and common intake form. You must call 214-943-4444 and schedule an intake with AIN personnel.

What if I do not have a Ryan White Case Manager?

AIN has case management services. You can schedule a case management intake by calling our main number, 214-943-4444, and asking to speak with our scheduling coordinator.

Do you take walk-ins?

We do not accept walk-ins. All intakes are by appointment only. Please call 214-943-4444 to set your appointment.

What do I need to bring with me when I come into the agency for my appointment?

For Intake and Re-Certification, bring proof of residency, proof of income (including SSI/SSDI and SNAP award letters), proof of health insurance, such as Medicare/Medicaid and private insurance, and a picture ID.

For Updates, you will need your picture ID. If there are changes to your residency, income or health insurance, you must also bring paperwork showing those changes.

Our Address:
2600 North Stemmons Fwy
Suite 151
Dallas, TX, 75207
Our Phone:
214-943-4444
Contact Email:
Info@AINDallas.org
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